Privacy Policy

The True Cleaning Company

This Privacy Policy explains how The True Cleaning Company collects, uses, protects, and handles your Personally Identifiable Information in accordance with applicable laws and best practices.

Personally Identifiable Information refers to information that can be used to identify, contact, or locate an individual.

Information We Collect

When you visit our website, contact us, or use our services, you may be asked to provide personal information such as your name, email address, phone number, or other details necessary to assist you.

When We Collect Information

We collect information from you when you:

• Fill out a contact or service request form

• Request a quote or book a service

• Subscribe to updates or communications

• Contact us by phone, email, text, or live chat

• Enter information on our website

How We Use Your Information

We may use the information we collect to:

• Provide and manage our cleaning and home care services

• Respond to inquiries and customer service requests

• Personalize your experience

• Improve our website and services

• Process payments and transactions

• Request feedback, reviews, or service evaluations

• Follow up after communication by phone, email, or text

Mobile Phone Number Privacy

We respect the privacy of your mobile phone number and handle it responsibly.

By providing your phone number, you consent to receive communications related to the services you request, including calls or text messages. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. A confirmation message may be sent to acknowledge your request.

We do not sell, rent, or share your mobile phone number with third parties for marketing or promotional purposes. Your mobile information may be shared only with trusted service providers strictly as needed to deliver our services, such as secure messaging platforms.

Your information is retained only as long as necessary to fulfill its intended purpose or as required by law.

How We Protect Your Information

Your personal information is stored behind secure systems and is accessible only by authorized individuals who are required to keep the information confidential.

All payment transactions are processed through secure, PCI-compliant third-party payment providers. We do not store or process credit card information on our servers.

We use security measures such as SSL encryption and malware monitoring to help protect your information.

Cookies

We may use cookies to improve your experience on our website. Cookies help us understand site usage, remember preferences, and improve functionality.

You can choose to disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

Third-Party Disclosure

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties without notice, except to trusted partners who assist us in operating our website or providing services, and who agree to keep this information confidential.

We may also disclose information when required by law or to protect rights, property, or safety.

Third-Party Links

Our website may include links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices.

California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA:

• Users may visit our site anonymously

• A link to this Privacy Policy is available on our website

• Users will be notified of any policy changes on this page

• Users may update personal information by contacting us

We honor Do Not Track signals when supported by the browser.

Children’s Information (COPPA)

We do not knowingly collect personal information from children under the age of 13 and do not specifically market to children.

Fair Information Practices

In the event of a data breach, we will notify affected users via email within one business day, in accordance with applicable laws.

CAN-SPAM Compliance

We collect email addresses to:

• Respond to inquiries

• Provide service updates

• Send relevant communications
  
  

We agree to:

• Not use misleading email subjects

• Clearly identify promotional messages

• Include our business contact information

• Honor unsubscribe requests promptly
  
  

You may unsubscribe from emails at any time by following the instructions provided in our messages.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

The True Cleaning Company
Email: thetruecleaningco@gmail.com
Phone: +18382800332
Service Area: Schenectady, Albany, Troy, and surrounding areas